CCW Change May Cause an Error with Bill To Address

cisco_alert
July 17, 2018
CCW Change May Cause an Error with Bill To Address

You may experience that your Cisco CCO ID programmed in DesignXpert & SalesXpert lacks a fully defined Bill To Address which is a Preference setting each user will now need to set up inside your CCW profile. Cisco recently updated many CCW security settings and policies and now requires a complete Bill To description inside your CCW Profile.

Setting your Bill To Address inside your CCW Profile
  1. Log into your CCW Account.
  2. In the drop down menu under your name on the right, select “My Profile and Preferences” as shown in the image below:
  3. Expand the Preference section, and select “Addresses” to check for a Bill To Address, as shown below:
  4. If your Profile lacks the Bill To Address, please open a trouble ticket with Cisco by sending an email to both ic-support@cisco.com and csgbprod@cisco.com and include the phrase, “Setup Bill To Id” in your email subject line. Be sure to include your CCO Username in the body of the communication to Cisco.

If you have other concerns, please contact support@netformx.com.