SuccessXpert®

Cisco’s Advanced Customer Experience Specialization Audit Challenge

Cisco provides incentives to Partners to attain Customer Experience (CX) certifications. These enhance the Partner’s ability to deliver higher value and achieve greater end-customer loyalty throughout the customer experience lifecycle, from initial purchase to installation and activation right through to adoption and implementation.

To acquire Cisco’s Advanced Customer Experience Specialization and collect Lifecycle Incentive cash rewards, Partners must pass an independent third-party audit to verify their compliance with the specialization requirements.

After months designing and implementing a Customer Success Management (CSM) infrastructure to prepare for the audit, Partners find that today’s CSM applications do not have the automation required to meet the audit tooling needs. Consequently, additional months are spent manually transposing critical live customer data and information from various applications into the CSM to pass the audit. Since the data is entered manually and quickly becomes stale, the CSM does not enable ongoing customer experience management.

Pass the Advanced audit in weeks with Netformx SuccessXpert®

Netformx SuccessXpert is an inclusive application that, after onboarding, provides immediate creation of your working customer success environment. It automatically collects data from the relevant Cisco repositories to enable rapid customer account definitions, prepopulated with adjustable settings to calculate health scores. You can create playbooks quickly with templates or upload your own.
Customer Success (CS) teams gain immediate access to a fully functional environment with daily Cisco data updates, which allows the Partner to pass the Advanced audit in weeks, not months.

Key benefits:

• Quickly pass the Cisco CX Advanced Specialization audit tool requirements
• Save months with automatic collection of Cisco customer information
• Maximize Lifecycle Incentive reward payouts

SuccessXpert is designed for Cisco Partners. It is built using Netformx’s years of expertise successfully enabling Cisco Partners with industry-leading data collection, correlation, analytics, insights, and presentation. Customer Success teams benefit from deeper customer-related business intelligence through other Netformx applications that use the same data sources. ChannelXpert™, LifecycleXpert™, the Pipeline Insight Tool, and AssetXpert™ work together with SuccessXpert to deliver a consistent customer success journey.

Access to Cisco data

Netformx SuccessXpert automatically provides access to and correlation of all your Cisco data in a single platform, eliminating the need to search for data in numerous portals and performing tedious manual uploads.

With Netformx SuccessXpert you can:

• Demonstrate compliance with Cisco’s CX Advanced Specialization tooling requirements
  • Have instant access to a preconfigured, easy-to-use CS environment
  • Stay current with up-to-date Cisco customer data
  • Calculate customer success health scores
  • Analyze consumption by contract, with SKU-level granularity
  • Simplify and scale customer interactions according to their custom playbooks
  • Deliver customized alerts and notifications
• Ensure Lifecycle Incentive rewards are earned
• Ongoing data for continued Customer Success motions after the audit
  • Gain ongoing value from your SuccessXpert investment
  • Use continually refreshed Cisco data
• Enjoy integrated access to a suite of applications for total CX Lifecycle Management and reward capture
  • Pipeline Insight Tool: Presales view of LCI eligible opportunities for Cisco Direct and Distribution Deals
  • LifecycleXpert: Manage the LCI reward process and prioritize LCI opportunities
  • AssetXpert: Simplify contract, subscription, and asset renewals and find expansion opportunities

Contact your account manager today for a demo or reach out to sales@netformx.com to learn more.