Online Case Submission 

• Enter your contact information and detailed information about your problem, question or feature request below. 
• You must now include your Assigned Serial Number in order to receive support from our Software Support Team.  This will allow us to better service your needs.
• Please double check your email address and phone number for accuracy. We will send you an email confirmation shortly after you click the Submit button.
• If you believe an attachment will help us identify and solve your issue (such as an example project or screenshot), please reply to the confirmation email you will receive from us, and attach the file to that reply (5MB max.).

 

 

Name
Serial Number
Company
Email
Phone
Customer Reference
Nature of the case:	--None-- Feature Request Problem Question
Subject
Description
Please provide as much detail as possible: – What steps did you take that cause the problem – What were the specific results, including any error messages.
The following Information can be found under Help\About:
SW Version:
Library Version:
Microsoft Office Version:	--None-- N/A 2003 2007 2010 - 32bit 2010 - 64bit
Operating System:	--None-- N/A Unknown MAC Fusion MAC OS and Windows 7 MAC/Fusion/Windows7 MS Windows XP Version 2002 SP3 Vista Vista 32bit SP1 Vista 32bit SP2 Vista 64 bit SP1 Vista 64 bit SP2 Vista Home Win 7 - 64 bit Win 7 32bit Win XP SP1 Win XP SP2 Win XP SP3 WIN XP Pro Windows XP Japanese version Windows XP SP3 (Parallels on Mac) Windows XP SP3 (VM Fusion) Windows XP SP3 (VMWare Fustion)