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Online Case Submission
This form is to be used for NEW issues only. Please do not use this form to reply to an existing case. You should reply directly to the email sent confirming your case has been received or you may send email to support@netformx.com including your case number in the subject line.

Enter your contact information and detailed information about your problem, question or feature request below.
You must now include your Assigned Serial Number in order to receive support from our Software Support Team. This will allow us to better service your needs.
Please double check your email address and phone number for accuracy. We will send you an email confirmation shortly after you click the Submit button.
If you believe an attachment will help us identify and solve your issue (such as an example project or screenshot), please reply to the confirmation email you will receive from us, and attach the file to that reply (5MB max.).

Netformx Support Case Submission Form

Product Serial Number

Find this information under HELP > ABOUT. PLEASE DO NOT USE DASHES

Name

This is your registered name for your Netformx Product.

Email Address

This must be the same email address you used when registering your Netformx Product.

Call Back Phone

Please add a contact phone number, if different from your current registration information.

Company

Subject

Brief description of your issue.

Description

Please provide details on 1) what you did: 2) what you expected to happen: 3) what did happen:

Is this an Evaluation version of our product?

NoYes

Occurs in SW Version

Find this information in the program HELP > ABOUT.

Occurs In Library Version

Find this information in the program HELP > ABOUT.

Browser and version

Browser version example IE V. 8.0.7800.

Product

If your product is not listed, use "Other" and define product in the description.

Module or area of concern

Advisor Name

MS Office Version

If you are not using MS Office, or if your version is not listed, please select N/A.

Operating System

Do you have a file to send us?

YesNo

Attachement, if any (5mb limit)If you have a file larger then 5 mb please reply to the autoreply email you receive with your case specifics and alert us you have a large file you need to transfer to us. You can also use the "FTP" option within DesignXpert, HELP > CONTACT TECHNICAL SUPPORT and select the radio button "Use Netformx FTP Server"

If you have a file larger then 5 mb please reply to the autoreply email you receive with your case specifics and alert us you have a large file you need to transfer to us. You can also use the "FTP" option within DesignXpert, HELP > CONTACT TECHNICAL SUPPORT and select the radio button "Use Netformx FTP Server"

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