Manage the Customer Experience
Streamline Cisco Lifecycle Incentive program management and Customer Success Management with automation throughout the customer journey
Customer experience is a competitive differentiator and critical to success, especially for subscription services and recurring offers. It also presents a tremendous opportunity to deliver your unique value-added services.
Cisco rewards Partners for developing customer success practices and creating value across the customer experience lifecycle, from the start through activation, adoption, and expansion. Yet Cisco Partner Sales, Customer Experience, Customer Success, and Renewals teams struggle to manage the full customer experience process and meet Cisco requirements so that it maximizes their Cisco Lifecycle Incentive (LCI) rewards and their customers’ experience.
Netformx applications enable Sales and Customer Experience teams to increase profitability by simplifying and automating the management of the Lifecycle Incentive program to better ensure reward payout.
Merging our deep expertise of Cisco programs with complete, consolidated, and digestible data from distributors and numerous Cisco platforms we deliver the right data to the right people at the right time.
Gain visibility into your sales pipeline’s LCI rewards potential with up-to-date data from CCW Estimates, approved deals, distributor deals and your uploaded BOMs—all in a single repository. Identify LCI-eligible SKUs and segment opportunities by program and sub-track incentives to help you prioritize and plan.
Automatically have at your fingertips the information you need to manage activation and adoption post-sales.
Ensure growth by simplifying management of subscription and SmartNet renewals with full access to all subscription information, including products and expiration dates. Identify upsell opportunities to grow your renewals.
Let’s talk about how Netformx automation
and simplification tools can help you
solve your Cisco program profitability problems.