Culture of Teamwork and Innovation
Join our dynamic team of professionals and let's accomplish big things together
Netformx offers an agile development environment for dynamic, hardworking people who have the talent and drive to help us make a real impact in the IT world. Our employees focus on streamlining the workflow process for solution providers creating IT solutions for their Enterprise Customers, and finding new ways for them to accelerate profitability.
At Netformx, we believe that motivated and talented people are the key to delivering global capability with personal accountability.
Netformx helps Solution Providers deliver IT solutions quickly and effectively, resulting in improved profitability and customer success. We apply automation, optimization and analytics to simplify the pre-sales, post-sales and subscription management lifecycle. As a result, Cisco partners, vendors and distributors can accurately create differentiated, winning multi-vendor designs and proposals, and maximize benefits from promotions and incentives. The bottom line is better business outcomes.
Netformx is headquartered in San Jose, California and has a development team in Israel.
You will be responsible for actively driving and managing the technology evaluation stage of the pre-sales process, post sales training and enablement, usage monitoring and adoption, and technical support. You will be working in conjunction with the sales team as the key technical advisor and product advocate for Netformx products.
You must be able to articulate technology and product positioning to both business and technical users. Responsibilities will include identifying all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the customer lifecycle.
Reporting to the VP of Customer Success, this position will be customer facing and will manage the technical aspects of customer lifecycle from early pre-sales through full user adoption, creating and delivering initial training program and ongoing mentoring, tracking utilization and stimulating growth as well as overall user satisfaction.
This position will work closely with customers and members of sales, engineering, support, as well as with all levels of management within the organization. The successful candidate will demonstrate the ability to build customer relationships, establish value around Netformx Solution vision and ensure post deployment user success. A successful Customer Success Manager will have the ability to work aggressively independently as well as within a collaborative team environment.
The position requires both strong technical and sales skills, as well as the sales skills to drive new and renewal business and help sell subscription-based products/services.
A strong candidate will have prior experience in a technical account management, sales engineering, solutions architecture, vendor program management, or other customer-facing role. Additionally, experience with networking vendors, specifically Cisco is a strong plus.
A strong candidate will have a solid written and verbal communication skills as well as superb skills in business analysis, task prioritization, project/program management, processes, and change management.
This individual must be able to handle multiple customers and tasks, demonstrate a sense of urgency and ownership to drive revenue and customer satisfaction, and be successful in a collaborative environment. The responsibilities will include but are not limited to:
The ideal candidate must be self-motivated with a proven track record in software sales and knowledge of technology. You should be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organization and analytical abilities are required to eliminate obstacles through creative and adaptive approaches.
LOCATION AND MORE
This position is not open for recruiters.