- Workaround if you are experiencing Updater Issues in DesignXpert
- Finding a Cisco Device or Component in DesignXpert
- What is the best way to get support for DesignXpert
- How do I check for my top Cisco VIP Deals that need to be booked?
- CDS Automated Report Generation Fails
- Can I grant my sales teams access to their accounts?
- What is the value of end-customer portals and how do I get access for my customers?
- How often does Netformx update AssetXpert?
- How do I organize my SmartNet Contracts and Subscriptions?
- How do I get access to AssetXpert?
- I have a quote from my Distribution partner. Can I use this for VIP Rebate analysis?
- What is AssetXpert?
- With a shared Estimate will the Price Discount automatically flow into the VIP analysis?
- Why do I need to analyze my Estimate before seeing the VIP Rebate?
- Why can’t I access the VIP Calculator from the PIT?
- Can PIT help me with Lifecycle Incentives (LCI) Insight on Estimates?
- Can I get the Price Discount Cisco shared in an Estimate to automatically flow into the PIT analysis?
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- I have a quote from my Distribution partner. Can I use this with the PIT?
- How do I perform a Network Discovery
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- DesignXpert Installation Instructions
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- How do I find and replace outdated SKU’s?
- How do I know when Promotions & Incentives are near their expiration date or expire?
- What happens when someone makes a material change to the CCW Estimate for a PIT Analyzed Estimate?
- What does the green check mark mean inside the PIT or MAT box on the main landing page?
- How do I work with the Margin Analysis Tool (MAT)?
- How do I input the cost discounts for the DSA/RNSD given to me by my Cisco AM?
- My Estimate(s) are not showing up on the main AM landing page – what can I do?
- What is my DNA potential rebate?
- What is my total spend with Cisco, direct and indirect?
- Can I see if I have any CSAT risk to my VIP rebates and Partner status?
- What is the Deal area?
- How can I verify that Cisco did not miss any CSPP rebate?
- What information can I add when I open a VIP case with Cisco?
- What are the features of the VIP area of ChannelXpert?
- How do I get access to ChannelXpert?
- How often is data upated in ChannelXpert?
- Does ChannelXpert include distributor purchase data?
- How does Netformx pull information into ChannelXpert?
- Where can I find the Usage/ROI Report?
- The Margin Analysis Tool won’t open – it says my organization does not have a license?
- How do I work with the Export Visio Addon?
- Incorrect Price List error message when I try to analyze an Estimate
- Is there any basic training documentation available for PIT?
- I have registered for PIT. How do I access PIT?
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- How do I register for access to the PIT & MAT?
- Tips for logging into Salesforce.com via DesignXpert
- Runtime Error when trying to launch DesignXpert
- What non-Cisco devices are found in a Discovery?
- How do I manage and access my custom reports in DesignXpert?
- How do I import multiple discovery files into one project?
- How to move a Netformx Discovery project to another machine?
- Updates downloaded correctly but can’t be installed
- Updater system requirements
- Where can I receive some training on using Netformx DesignXpert?
- How do I restore to the default windows layout?
- Why won’t my project open? I double click on it and nothing happens.
- How to import a Discovery file (NDR) into a project
- Error message when attempting to validate
- Managing drawing attributes for labels
- Cisco Smart Advisor Network Assessment Status definitions
- Netformx DesignXpert Support on Mac OS
- Why are my Cisco Network Assessment reports empty?
- How do I retrieve or change my DesignXpert password?
- How to change your DesignXpert license?
- How to change Cisco CCO credentials in DesignXpert?
- What information should customers provide for a successful discovery?
- Where can I download DesignXpert?
- KB2999226 is installed but DesignXpert installation UI indicates it is not
Cisco Login change may affect DesignXpert Users - How to resolve - 28 November 2023
Cisco recently changed their login process around CCO ID credentials. This may cause some challenges for DesignXpert users when they are trying to login.
If you experience an issue, here is how to resolve it:
- Close the DesignXpert instance
- Go to this location: C:\Program Files (x86)\Netformx\bin\db\files\common
- Replace the file: CCWURLS.XML with this file instead: CCWURLS.XML
- Relaunch DesignXpert
If you continue to have issues please contact support@netformx.com.