Important things to know

Support Hot Topics

PIT Notification that Cisco removed Security Ignite eligibility for Federal Customers (6July20)

Cisco has changed the Security Ignite eligibility for Federal Government opportunities. We have added this notification feature to the Partner Incentive Tool (PIT). PIT will allow users to exclude this program from the Incentive options.

Support Hot Topics

Internet Explorer is no longer supported in PIT (31May19)

Internet Explorer version 11 contains outdated tooling, incompatible with the latest PIT 3.0 upgrade, and therefore Netformx advises any impacted Partners to immediately switch over to one of the other supported browsers when working in the PIT & MAT: Chrome, Firefox, Safari, or Microsoft Edge.

Support Hot Topics

If you Receive an Upgrade Message in ChannelXpert (8May19)

Some users who have current ChannelXpert licenses are receiving this upgrade message in error. If you believe your ChannelXpert license has not expired there could be a browser caching issue. We recommend clearing your browsing history and cookies or trying another browser. However, if you continue to have any issues or questions contact support@netformx.com.

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CCW Upload Notification with Release of DesignXpert v18.7 (19Nov18)

Netformx added a verification process to check for periodic errors whereby some valid and configured Cisco SKUs residing inside the DesignXpert Project fail to upload successfully to the corresponding CCW Estimate. When that happens, the “Cisco.com Configuration Confirmation” dialog box will warn the user to the situation by adding a red exclamation icon (!) prefacing the Estimate line details.

Support Hot Topics

What to do if the PIT does not show Estimates (7Aug18)

Some Netformx Partner Incentive Tool (PIT) users do not see any Estimates information after they login.

  1. Confirm your CCW Data Source
  2. Add the ‘Last Modified’ Column to your CCW Estimate Repository
  3. Modify Your PIT Estimate Pool Depth

If you have other concerns, please contact support@netformx.com.

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