Netformx⟶Support Hot Topics
Hot Topics for Customers
Up-to-date information on changes, interruptions, and workarounds
Cisco has changed the Security Ignite eligibility for Federal Government opportunities. We have added this notification feature to the Partner Incentive Tool (PIT). PIT will allow users to exclude this program from the Incentive options.
Internet Explorer version 11 contains outdated tooling, incompatible with the latest PIT 3.0 upgrade, and therefore Netformx advises any impacted Partners to immediately switch over to one of the other supported browsers when working in the PIT & MAT: Chrome, Firefox, Safari, or Microsoft Edge.
Some users who have current ChannelXpert licenses are receiving this upgrade message in error. If you believe your ChannelXpert license has not expired there could be a browser caching issue. We recommend clearing your browsing history and cookies or trying another browser. However, if you continue to have any issues or questions contact email@example.com.
Netformx added a verification process to check for periodic errors whereby some valid and configured Cisco SKUs residing inside the DesignXpert Project fail to upload successfully to the corresponding CCW Estimate. When that happens, the “Cisco.com Configuration Confirmation” dialog box will warn the user to the situation by adding a red exclamation icon (!) prefacing the Estimate line details.
Some Netformx Partner Incentive Tool (PIT) users do not see any Estimates information after they login.
If you have other concerns, please contact firstname.lastname@example.org.
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