The asset management challenge
Management of customer IT assets and contracts can be challenging and time-consuming. IT assets are spread across multiple sites, networks and geographies, and their maintenance varies by location, asset type, service type, coverage level, and more. Partners often order Cisco SmartNet® support contracts with inconsistent customer/entity naming conventions, making it impossible to create consolidated views of end-customer assets and contracts. Also, non-aligned contracts expire at different times throughout the year and assets are often moved without updating the asset’s location information, resulting in inaccurate asset information.
See customer assets at a glance
Designed to empower Cisco partners and their customers, Netformx AssetXpert is a self-service portal to organize and manage at a glance SmartNet contracts, software subscriptions, and assets. It provides a unified customer-centric view of assets and contracts as well as business intelligence on coverage and expiration dates. Partners can create customer-specific views for their sales team and also offer these portals to their customers. With the Netformx AssetXpert portal, you have easy access to data on your customer’s SmartNet renewal situation and can proactively work with them to ensure renewals are done on time.
Notifications and status in real time
The Netformx AssetXpert portal summarizes in real time your customer’s asset service contracts and Last Day of Support (LDoS) notifications as well as asset-to-service levels. Visibility is provided into SmartNet lifecycle contract start and end dates, as well as active and expired contract status. AssetXpert provides interactive search capabilities and drill-down of asset details and reflects the asset selections on a geographic asset heat map. Reports, such as asset lists, can be downloaded to document current status.
The AssetXpert portal is based on the partner’s Cisco CCW-R data, pulled from daily Cisco feeds. Netformx organizes that data, allowing you to normalize customer name variations, giving you a consolidated and comprehensive view of your customer’s contracts.
With Netformx AssetXpert you can:
- Be proactive with your customers by having accurate contract and renewal information at your fingertips
- Visualize, optimize, and prioritize your renewal process with Business Intelligence dashboard
- Streamline the administration of Move, Add, Change, or Disconnect (MAC-D) requests
- Enable your customers to track their own renewals and make their own MAC-D requests
- Increase productivity with simplified SmartNet contract management
- Easily manage software subscriptions and customer assets
- Ensure non-stop SmartNet coverage by tracking product lifecycle details
- Automate end-of-life product replacement suggestions
- Improve efficiency with clean and organized end-customer data
- Quickly identify end-customer enforcement (SECE) conditions
- Integrate with CCW-R APIs
Facilitating a Top-Notch Customer Experience
“AssetXpert provides substantial productivity and efficiency gains that free up time so that we can provide top-notch client experience.”
Managing Renewals & Reducing Operational Costs During Covid-19
“A customer, impacted by the global pandemic, wanted visibility into their assets and to reduce costs. Using Netformx Discovery, DesignXpert and AssetXpert, we built a comprehensive view of the 400K assets, maintenance and software contracts. With a single source of truth we can focus on their renewals with reduced costs. Without AssetXpert it would have been near impossible to achieve in the needed time frame.”
Automate and Streamline Managing Subscriptions
“With AssetXpert, all the details about our customer’s Cloud and SaaS subscriptions and SmartNet contracts are at our fingertips. That powerful information enables our Client Success Managers to provide a high-touch experience without spending days manually gathering, merging, cleansing and massaging contract data. Our CX team can quickly map the variations of client names in contracts and share the data with our teams in minutes instead of hours.”
Netformx AssetXpert Wins Product of the Year
“Congratulations to Netformx for being honored with a Communications Solutions Product of the Year Award. AssetXpert is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from Netformx in 2019 and beyond.”