- DesignXpert Installation Instructions
- Where can I download DesignXpert?
- How to change Cisco CCO credentials in DesignXpert?
- How to change your DesignXpert license?
- How do I retrieve or change my DesignXpert password?
- Netformx DesignXpert Support on Mac OS
- Cisco Smart Advisor Network Assessment Status definitions
- Managing drawing attributes for labels
- Error message when attempting to validate
- Why won’t my project open? I double click on it and nothing happens.
- How do I restore to the default windows layout?
- Where can I receive some training on using Netformx DesignXpert?
- Updater system requirements
- Updates downloaded correctly but can’t be installed
- How do I manage and access my custom reports in DesignXpert?
- Runtime Error when trying to launch DesignXpert
- Tips for logging into Salesforce.com via DesignXpert
- How do I save SKU’s and Projects as Favorites?
DesignXpert Installation issue: KB2999226 is installed but DesignXpert installation UI indicates it is not
Sometimes during DesignXpert installation, you may get a message that KB2999226 is not installed. If you download KB2999226 and install it, and get the following message:
And you also check in the Control Panel ->Programs -> Programs and Features -> Installed Updates, it may show KB2999226 is already installed:
This occurs because sometimes the registry entries for some windows updates do not get updated and that is probably why it is not showing the KB2999226 as not installed, during the Netformx DesignXpert installation.
To fix the problem, please try uninstalling it and install it again, using the following steps:
- Go to Control Panel -> Windows Update.
- Go to Installed Updates /View Install Updates and check if KB2999226 is installed.
- If yes, uninstall it.
- Run the DesignXpert installation package again.
- When you get the error about KB2999226, click on the download link to the right of the notification to get the KB2999226 installation file.
- Continue to install it and click on Refresh button on the DesignXpert installation UI to continue with your installation
If you still experience a problem, submit a case by emailing support@netformx.com.