Customer Support Hot Topics

 
Recent URL Changes from Cisco

On Sunday new changes the Cisco CCO (Upload ConfigSet) URL has been changed by Cisco without notification.

When you click Collaboration > View ConfigSet to encounter the wrong URL, and not see the ConfigSet that was uploaded. Netformx R&D is working on a workaround and will update soon. The current workaround is

• Click on View ConfigSet
• Go to http://tools.cisco.com
• Go to  How to Buy
• Login and go to Ordering Tool
• Enter the Order ID and Key 
• Select Acquire Order

Library Update now Available - 14.3.818

A new update is now available, after we had a slight delay in processing this week.  If you have your Updater set to Manual, you may have to force the update by simply selecting the "Update Now" button

Library Update
A new power supply UCSB-PSU-2500ACPL added  chassis N20-C6508. No change to the Library version number,  14.3.815

Upgrade of Netformx DesignXpert Softare today to version 14.3.0.45 Includes:

• Cisco CCO Connection has been repaired (see March 19th entry below)
• Validate-All issues in some scenarios, where incorrect BOM may be generated
• Incorrect quantity in table when quantity defined for device
• Exception thrown when trying to validate spare device for the second time

This notice is superseded with an update on 03/26/12

Root cause of CCO Connectivity issue has been found. Changes in Cisco ICT IT structure inadverntly caused a communication failure   We have developed a workaround, that has proved to work with Cisco's revised environment, in the form of a patch which you can download here  
 

• https://netformx.box.com/s/115f9f594e9d36869516

This notice has been superseded with an update on 03/26
CCO Account Issue:

Please be advised that we are aware of issues regarding certain users having problems with their CCO accounts in connection with the Vendor Specific tab in Netformx DesignXpert. We are currently investigating this issue and will update this post as soon as we receive further information.

Netformx DesignXpert v14.3.0 - Service Pack to Release March 19th:

A Service Pack will be released on Monday, 03/19/2012 for Netformx DesignXpert v14.3.0.  It will include, but is not limited to;

1. Microsoft Visual C++ 2010 SP1 Redistributable Installation: An error message should be communicated if it is not installed
2. Validate All: The action should no longer modify the configuration or affect the BOM total.
3. Auto Replace: When selecting part number or name no exceptions are thrown
4. Netformx DesignXpert Reports: The correct quantity is now displayed in the Summary Sheet when two different devices belong to the same category
5. Auto Replace: When a Part Number or Name is marked for auto replace via Advanced Find no exceptions are thrown
6. Auto Replace: A Renamed Part Number and Name can be marked for Auto Replace
7. Updated Documentation: Getting Started, Technical Guide and release notes
    

Netformx DesignXpert 14.3 Released March 5:

The following updates were released March 5, 2012. Netformx DesignXpert® v.14.3 was automatically installed by the Netformx Updater and includes the following features and enhancements:

• Advanced search and replace for a given project based on chassis including replace all capabilities.
• Customized find results to add, remove and rename search result columns.
• Faster device validation with the ability to validate across a single, multiple or all devices in a project. Also includes automatic bulk validation based on equipment vendor rules.
• IPv6 support for Cisco Discovery Service (CDS) 2.0.1, which provides a report for IPv6 device compatibility and enhanced ability to download partial reports upon request.
• Enhanced discounting user interface (UI) to allow for granular or bulk device discounting based on vendor, type and customer groups.
• Pause Discovery with the ability to resume a session to complete a discovery over several intervals, if necessary.