Customer Support Hot Topics

Not Seeing EMC Content in the KnowledgeBase?
We have resolved a problem where some of the Netformx DesignXpert Gold and Platinum Editions may not be able to see the EMC content that was added to the Netformx KnowledgeBase on April 29. All users of Gold and Platinum should have full access to these solutions with the update on May 6.
 

• Netformx Adapter for SharePoint - Warning update added for missing attributes
• CCW Enhancements - Updated price list to support bundles

Experiencing problems Upgrading or Installing v15.1?
Click here for some quick fixes before you submit a case.
 

Are You Ready for Netformx DesignXpert 15.1 - What you Need to Know

Visit the DesignXpert Readiness Page for all the details and "Release Notes" that include known issues and limitations providing workarounds where available. 

Priority Actions to take before and during the upgrade process:

1. Set Your Netformx Updater to Manual – Download times will take longer than normal. You have the option to schedule when to perform this update by setting your Netformx Updater to manual. More details below.
2. Required restart after the install. In some cases you may be required to restart after the install. If you don't receive a notification, but don't have see the update, we recommend restarting prior to submitting a case with Customer Support.
3. Ensure Sufficient time for the full update – Make every effort to allow the update process to run its course. You should not cancel or stop it once started. If your updater process gets interrupted, you may need help from the Netformx support team to successfully complete the install.

Netformx Updater 15.0 Release on February 18, 2013
Users are required to upgrade their Updater in order to receive the upcoming Netformx DesignXpert version 15.1 in the second half of March.

This Updater upgrade will be pushed to all users.  When the upgrade is complete, a reboot will be necessary. Be sure that Interactive Service Detection is enabled or the upgrade will not complete. Click here to see our FactBase article detailing how to start Interactive Services Detection and explain how the Interactive Service Detection may behave.

IMPORTANT NOTE: Approved VDI deployments may encounter a behavior where the session terminates when the user clicks on, “View Message” during the Interactive Service Detection prompt. These installations will need to be updated manually. Please contact the support department to receive the direct link for the upgrade.

Netformx DesignXpert version 15.0.1 improves CCW Experience
Available with Netformx DesignXpert version 15.0.1 are two new features to help you improve your collaboration and ability to work with Cisco Commerce Workspace (CCW):

1. Share a ConfigSet uploaded to CCW from the ConfigSet Confirmation dialog box
2. Import a ConfigSet residing on CCW directly into the Netformx DesignXpert project and have those elements appear in the Design Canvas

These new features are available under the Collaboration Tab - New “Import” section housing with the following capabilities:

• CCW ConfigSet: Import a ConfigSet residing on CCW
• Cisco Configuration XML: Import a ConfigSet residing on MLC
• Equipment List: Import your custom/private list of SKUs into the Netformx DesignXpert project
• Visio File: Import an existing Visio diagram directly into the Netformx DesignXpert project

Click here for the full story and videos
 

Experiencing Problems on the Cisco side of CCW?
Netformx has come up with work arounds for some of the challenges users have experienced on the Cisco side of CCW.  Visit our FactBase and search under CCW.  New tips and tricks are being added all the time.