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Look below for the latest news from Netformx Support and our partners.

January 23, 2012

Updater 12.5 has been modified to enable enhancements in future versions of Netformx products and address reliability issues during the login process. May require Re-boot.

 January 16, 2012
Today's release contains a Service Pack, 14.2.1.8 Read More

January 9, 2012

Today's release contains a Service Pack, 14.2.1.5 Read More

January 6, 2012

Special CUWL notice about EOL Details Here

January 6, 2012
This is to inform you that Cisco will be performing scheduled maintenance, commencing on Saturday, January 7, 2012 between 6:00 P.M to Sunday, January 7, 2012 at 11:00 A.M PST. Details Here

January 3, 2012
Hot Fix for creation/modification date for devices in a project using attributes.  Click Here to Download.

December 21, 2011
Important - Maintenance Outage and Firewall Policy Changes.  Possible outages December 31 - January 2,   Read More

December 19, 2011

Customer Service and Support Hours during Holiday Season, Read More

December 13, 2011

Hard drive shortage cause bundle restructuing for UCS  Read More

December 12, 2011

 Today's update includes the following updates: Read More
November 28, 2011:

 Update Version 14.2 includes the following 4 enchancements and more . . . See the Release Notes for full details.

1) Key Enhancements

We have been working hard to add even more functionality including:

Multiple Graphical Layers allowing you to associate devices, shapes and links into groups called layers. You can easily show and hide layers to generate multiple views of the design.

Attributes and Find Capabilities enables search on new attributes such as device creation and modification dates. You can combine attributes and also create pre-defined queries, which can easily be shared amongst users.

Custom CLI Commands for Network Discovery to allow you to view and control which commands are executed during a discovery. You can also exclude non-SNMP devices from selected reports.

You can also learn more about the new features in the November User Webinar.

We have also been hard at work fixing 111 bugs including:

•   Design documents are correctly supported in Office 2003 and 2010
•   BOM generation for current drawings is correct for all cases
•   New exchange rates are effective immediately in all reports

The UCS 2.0 Advisor was completely redesigned based on user feedback with support from Cisco development. The result is a faster and more intuitive configuration process, which is now available to all users as a beta release. You can find out more about this new Advisor by clicking here.

In our continued efforts to improve our products and services, we are rolling out a Product Improvement Program using voluntary and anonymous data from users. We will use this data to analyze trends and better understand how our software is used to perform your work and how to improve our products in the future. You can read a lot more about this new program here. 

November 21, 2011:

Cisco Discovery Services Upgrade  DesignXpert Version 14.0.1.8 has been released to accommodate upcoming Cisco Discovery Service upgrades. Beginning on November 21, 2011 you must be using V14.0.1.8 to access Cisco Discovery Services. Please run the Netformx Updater to receive this important update. If your Netformx Updater set to automatic you will receive this update with no further action required. 

November 16, 2011:

DesignXpert Platinum Edition Vendor Archiving  As part of our effort to update the Netformx Knowledgebase, all active vendor catalogs have been refreshed with current product attributes, options, accessories and technical specifications.  Additionally, several vendors have been placed in a new Archived Vendors folder, effective November 21, 2011.  Click here for details.

Services and Support Blog

http://design.netformx.com/news-from-your-support-and-services-team
In October 2010 Netformx hired seasoned executive Allan Alexopulos for the newly created position of Vice President of Services and Support. This role focuses on introducing new processes and tools to enhance the productivity of our users while managing the daily operations for support, consulting, professional services, content operations and education. Much progress has been made to grow and reorganize these organizations, but there is more work to be done. Allan will continue to keep you apprised of new developments you can leverage through his blog. He will also use this blog in the event we experience problems that may impact your business and communicate what we are doing to address them quickly. We hope that you will find value and solace with Allan’s periodic updates.

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DesignXpert Report Templates

The following reports are available for your convenience and represent best practices and frequently requested report features of our customers.

Once downloaded you can customize any of these reports by going to the Reports Menu and then selecting Customize Excel Reports. When customizing these reports, we recommend that you follow these steps:

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Customer Project Portal

CUSTOMER PORTAL LOG IN

The Customer Project Portal provides Project Managers at Netformx' customers and partners access to manage Change Requests and Support Requests relating to active development projects. Only specially designated Project Managers can access the Customer Project Portal. Please contact your Netformx Account Manager or Project Manager to request access.

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