Easily manage SmartNet contracts, software subscriptions, and assets
Management of customer IT assets and contracts can be challenging and time-consuming. IT assets are spread across multiple sites, networks and geographies, and their maintenance varies by location, asset type, service type, coverage level, and more. Partners often order Cisco SmartNet® support contracts with inconsistent customer/entity naming conventions, making it impossible to create consolidated views of end-customer assets and contracts. Also, non-aligned contracts expire at different times throughout the year and assets are often moved without updating the asset’s location information, resulting in inaccurate asset information.
Designed to empower Cisco partners and their customers, Netformx AssetXpert is a self-service portal to organize and manage at a glance SmartNet contracts, software subscriptions, and assets. It provides a unified customer-centric view of assets and contracts as well as business intelligence on coverage and expiration dates. Partners can create customer-specific views for their sales team and also offer these portals to their customers. With the Netformx AssetXpert portal, you have easy access to data on your customer’s SmartNet renewal situation and can proactively work with them to ensure renewals are done on time.
The Netformx AssetXpert portal summarizes in real time your customer’s asset service contracts and Last Day of Support (LDoS) notifications as well as asset-to-service levels. Visibility is provided into SmartNet lifecycle contract start and end dates, as well as active and expired contract status. AssetXpert provides interactive search capabilities and drill-down of asset details and reflects the asset selections on a geographic asset heat map. Reports, such as asset lists, can be downloaded to document current status.
The AssetXpert portal is based on the partner’s Cisco CCW-R data, pulled from daily Cisco feeds. Netformx organizes that data, allowing you to normalize customer name variations, giving you a consolidated and comprehensive view of your customer’s contracts.
With Netformx AssetXpert you can: