IT solution providers are on a journey to transform their businesses and meet their enterprise customers’ desire for more self-service capabilities. IT solution providers that automate interactions with their end-customers see higher retention rates, improved customer experience, and greater loyalty. The ability for Cisco partners to instantly open portals for end-customers to view and manage their service contracts is a game changer that improves both partner and end-customer productivity.
Netformx AssetXpert simplifies renewal management by providing a comprehensive view of the customer’s SmartNet contracts and associated assets on a single pane of glass. It summarizes the contract renewal facts so you can have proactive discussions with your customers, ensure accuracy before the quote is delivered, and facilitate contract co-terming. In addition, your customers can be given access to a self-serve portal so they can stay informed about and take action on their renewals.