15
Jun
2021
Success Stories
SyCom Technologies Customer Success Program Takes Off
A successful LCI program needs to embrace the entire lifecycle—both presales and post-sales. To satisfy Cisco requirements, the Customer Success teams must identify LCI-eligible opportunities, create Customer Success Plans (CSP) and deliver Successful Business Outcomes (SBO) for each qualified deal, adhere to submission and reporting timelines, and leverage automation to enable scalability.
SyCom Technologies, a full-service IT integrator, hired Ryan Webb to help build and grow their Customer Success practice. Although they are a Cisco Gold Partner and part of the Customer Experience Specialization that offers Cisco Lifecycle Incentive (LCI) rewards, Customer Success at SyCom covers all technologies sold to their customers, not just Cisco.
