Management of customer IT assets and contracts can be challenging and time-consuming. IT assets are spread across multiple sites, networks and geographies, and their maintenance varies by location, asset type, service type, coverage level, and more. You can minimize churn in renewals by proactively tracking and managing customer assets, subscriptions, and contracts, including hardware, software and services.
Netformx tools to help you increase renewals:
- Enable customer self-service views of current assets and contracts while fulfilling customer requests
- Proactively manage renewals with customer-specific views
- LifecycleXpert: Analyze, Prioritize and Manage your Cisco Lifecycle Incentive motions to ensure a higher likelihood of renewal
- Review all contracts and services rebates to increase renewal and service attach rates
- Leverage R2A (refresh to accelerate) for replacement and migration opportunities
- DesignXpert and SalesXpert: Quickly create customer quotes and offer self-service ordering
The Power of 3 to Manage and Capture Cisco Lifecycle Incentive Rewards
Customer Experience (CX) teams are now able to leverage automation to analyze and prioritize Cisco Lifecycle Incentive (LCI) reward opportunities throughout the customer journey. With visibility to all the data to properly plan during presales, you will be able to better manage activation and adoption post-sales and ensure timely renewals. Learn about the Netformx Power of 3 Advantage for a full Lifecycle Incentive journey that is ready to use today. The advantage of combining the Pipeline Insight Tool, LifecycleXpert, and AssetXpert will automate full lifecycle management and increased reward capture.
Let’s talk about how Netformx solutions can help you increase renewals