- Is the Network Assessment we perform HIPAA compliant?
- What devices should be counted when estimating for Netformx AssetXpert discovery?
- How AssetXpert delivers value with Cisco EoL Milestones
- Downloading a Word Report for an AssetXpert Assessment?
- Doing a Network Discovery with Docker?
- What is the value of end-customer portals?
- How do I organize my Cisco SmartNet Contracts and Subscriptions?
- What is AssetXpert?
How do we overcome resistance to third-party scans?
There are several ways to address customer concerns and build trust around the scan process:
- Promote Transparency:
The best approach is to have the Partner and End Customer on a live call during the scan. This ensures full visibility into what’s being done. A pre-scan alignment meeting is also recommended to review the scan plan, confirm which credentials the customer is comfortable sharing, and schedule access. - Use an NDA for Peace of Mind:
If not already in place, an NDA (Non-Disclosure Agreement) can help reassure customers that any shared data will only be used for its intended purpose. Most Partners already have one in place and referencing it can help build confidence. - Offer a Self-Run Option:
For customers who prefer to maintain full control, they can run the Docker container locally on their own laptop. While this gives them complete authority over credentials and execution, it's still advisable to have all parties on a call to guide the setup and share tips—such as starting with a test seed before conducting a complete scan. - Clarify That the Scan Is Safe:
The scan is read-only, so it cannot change or configure any settings. Customers can also choose to provide read-only credentials to further limit access. - Address Endpoint Data Concerns:
The scan uses SNMP as the primary data collection protocol, which is not enabled on endpoint devices (e.g., laptops, desktops). These devices may appear in the scan, but no data can be collected from them. Additionally, the network devices being scanned do not store personal or business data. - Use a Light Scan Mode for Fragile Networks:
If the customer has a sensitive or outdated network, we offer a lightweight scan mode that performs a minimal collection. This allows for a non-intrusive overview before committing to a full scan.
Want to dig deeper? Check out our blog: "Why Customers Should Let You Run a Network Assessment."
If you need additional assistance contact support@netformx.com for details.