Helping your customers keep their networks fresh with AssetXpert for Discovery

Hello Cisco Partners,

Customer networks are constantly evolving, but their records may not always reflect the latest configurations. This can make network migrations and technology refreshes difficult to plan—especially when dealing with aging or EoX equipment.

Providing a better customer experience and upselling along the way

Your customer has a lot of equipment in their network that at some point will be going EoX. In all cases for one reason or another it will eventually need to be replaced. Some of it you may have sold to the customer, some of it may have been sold by someone else.

By regularly assessing your customers’ networks with AssetXpert Discovery, you can:

• Proactively alert customers about EoX instances.
• Give them ample time to plan for replacements.
• Position yourself to create proposals for replacement sales—even for equipment you may not have originally sold.

Additionally, regular assessments provide you information on PSIRT’s or Cisco security alerts on potential network vulnerabilities.

Netformx AssetXpert enables you to do all those things by providing a comprehensive audit, accurate baseline inventory, and analysis of a customer’s multivendor network.

Understanding Network Discovery basic use cases

With AssetXpert for discovery, users quickly gain insights on equipment that is underpowered or underutilized, end-of-life or out-of-service, a potential security vulnerability, or otherwise in conflict with a customer’s new requirements.

Here are typical ways companies are using AssetXpert today.

• You can easily conduct discoveries using the Netformx Docker to run network scans as needed and upload the file to AssetXpert to map the customer network and identify what is nearing or has gone EoX.
• With a Netformx DesignXpert® license you can automatically upload scan results into DesignXpert to seamlessly generate full reports, network topology maps and easily update the network design as needed.
• Remotely you can run the Netformx Docker (a common app in IT deployments) at the customer site to scan as scheduled or as needed. The output comes in an encrypted NDF file which can be imported and analyzed in AssetXpert to enrich the data.

Doing more with your Network Discovery data

Netformx AssetXpert provides essential information that can be leveraged by other Netformx products, forming a reliable basis for further insights and actions. For example,

• AssetXpert’s discovery file with the accurate customer baseline multivendor network information becomes the basis for Netformx DesignXpert solution designs.
• When fed into Netformx ChannelXpert™, the Refresh 2 Accelerate (R2A) dashboard provides users a comprehensive summary of client assets, assets confirmed in use, replacement opportunities, and converted sales revenue.
• Discovery results are available to Netformx AssetXpert™ so users have accurate status information on their customers’ network assets for renewal discussions and upsell opportunity identification.

The minute a network diagram is completed and printed it begins immediately to become outdated. We recommend conducting discoveries with a regular cadence throughout the customer lifecycle to ensure plans and actions are based on up-to-date network configurations. Armed with the most current information, you will provide better customer experience by making them aware of and supporting their business needs based on the latest configuration data.

If you would like to learn more about how to better leverage AssetXpert and other Netformx tools that benefit from the network discovery output, contact me at mike.johnson@netformx.com or sales@netformx.com.