Manage the customer lifecycle journey

IT solution provider profitability is being challenged on multiple fronts. In the subscription economy, if you are to keep annuity revenues flowing, you must build and maintain strong relationships throughout the customer experience lifecycle, not just sell a product and move on.

At the same time, you must ensure that your sales and business processes are smooth and efficient and that you take maximum advantage of Cisco promotions and discounts.

Netformx tools help you engage profitably with your customers across their entire IT journey. Netformx applies automation, optimization, and analysis to eliminate manual drudgery so that you can focus on your customers and on managing your business.

The LAER model is a workflow framework that describes four steps in the customer journey, viewed from the solution provider’s perspective. The model provides guidance for building a continuing engagement with your customers.

Netformx tools support the sales workflow across that entire customer engagement journey:

• Land: Land deals more quickly by automating the creation of winning and profitable proposals
• Adopt: Help your customers rapidly gain value from your solutions with efficient installation and activation
• Expand: Expand your customer engagement with sophisticated analytics regarding upgrades, expansions, refresh, and migration
• Renew: Minimize churn by proactively managing assets, subscriptions, and maintenance contract renewals

The Power of 3 to Manage and Capture Cisco Lifecycle Incentive Rewards

Customer Experience (CX) teams are now able to leverage automation to analyze and prioritize Cisco Lifecycle Incentive (LCI) reward opportunities throughout the customer journey. With visibility to all the data to properly plan during presales, you will be able to better manage activation and adoption post-sales and ensure timely renewals. Learn about the Netformx Power of 3 Advantage for a full Lifecycle Incentive journey that is ready to use today. The advantage of combining the Pipeline Insight Tool, LifecycleXpert, and AssetXpert will automate full lifecycle management and increased reward capture.