Sycom Technologies builds Customer Success with Netformx tools

A successful LCI program needs to embrace the entire lifecycle—both presales and post-sales. To satisfy Cisco requirements, the Customer Success teams must identify LCI-eligible opportunities, create Customer Success Plans (CSP) and deliver Successful Business Outcomes (SBO) for each qualified deal, adhere to submission and reporting timelines, and leverage automation to enable scalability. SyCom Technologies shares in a Case Study how they leveraged the Pipeline Insight Tool and the LifecycleXpert features within ChannelXpert to elevate their CS program.