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DesignXpert and Discovery Tips & Support

At the core of our business is our dedicated Netformx DesignXpert and Discovery users that continue to grow and expand how they use the tools. We thought we would share some of the recent tips our CSM’s have been providing to users.

  1. Installing DesignXpert when using Windows 11:
    1. If you have trouble installing DesignXpert in a Windows 11 environment this could be due to 2019C++ libraries that are already installed.
    2. Recommended steps are in the DesignXpert Installation Guide under “Applications”.
    3. The Guide was provided with your subscription email and serial number.
    4. Contact support@netformx.com if you have trouble locating the Installation Guide.
  2. Finding a Cisco Device or Component in DesignXpert:
    1. Visit the DesignXpert FAQ page for the steps.
  3. New to Netformx Discovery or want some best practices:
    1. We recommend reviewing the updated Discovery Step-by-Step Guide.
  4. If Netformx Discovery sometimes crashes when importing a project:
    1. The minimum RAM memory suggested is 8GB. However, if you do very large discoveries on a regular basis, we recommend 32GB of memory.
    2. If you need one time assistance with the upload, you can send the discovery to support@netformx.com and we can assist.
  5. Getting help with DesignXpert - You have 2 options:
    1. You can submit a case in the application which will automatically attach the log files.
    2. Or review the FAQ steps on what to send via support@netformx.com.

Other resources we recommend for answers:

We look forward to continuing to help you find value when using our tools to enrich your proposals and leveraging Netformx Discovery to find new opportunities for upsell and cross sell.